10. It is the customer's responsibility to ensure they are happy with all relevant details before placing an order. We will normally accept a return within 28 days providing that the item is returned new and unused and in its original packaging. New and unused means there are no scratches, marks, blemishes on the item, there are no signs of wear on the product and the product must not be altered in any way.
11. The item is your responsibility until it has reached us. We recommend that you send the item using a recorded delivery service that insures you for the full value of the item. Shipping costs will not be refunded.
12. No re-stocking charge will be made for returns. However, in the event that we find that any of the product is missing from the containers then you will be charged for that missing material and that will be subtracted from your refund, in the case of pigments this charge will be £1.00 - £1.50 per 50grams dependent on colour.